Support Portal

Support Portal provides the following benefits to subscription holder:

• Online Case Management with Automatic Escalation and Service Level Agreement (SLA) Tracking
• Certified Patches and Updates
• Technical Alert
• Integrated Search of Knowledge-Base
• Bug and Patch Support:
  • Back porting of fixes from later versions
  • Workaround development
  • Patch issues tracked in JIRA
  • Builds deliver to customer contacts
  • Resolve issues in public code base