Support Overview

For every subscription purchase, we include membership to our support portal.

Choose Support Package: Service Level Agreement	Platinum Signup	Gold Signup	Silver Signup
Response times is:	1 hour	4 hours	1 day
E-mail and Web:	Unlimited	Unlimited	Unlimited
Access to Support Portal :
Software Updates and patches:
Phone Support:* (US Central/GMT-6)	24x7	24x7	9 to 5
Scope of Coverage:	1 Year	1 Year	1 Year*
Designated technical account manager:
On-request production tuning:

* 30 Days Phone & 1-Year Web Support for Installation and Basic Configuration